Order Processing

Once your order is placed, please allow 1–3 business days for processing and fulfilment before your order is dispatched. Expedited processing may be available on eligible orders — this option will be shown at checkout when applicable.

You will receive a confirmation email with your tracking information once your order has been dispatched.

 

Estimated Delivery Times

Standard delivery typically takes 5–12 business days from the moment your order is dispatched. Delivery times are estimates only and may vary due to customs procedures, local public holidays, carrier delays, or other factors outside our control. We appreciate your patience in such circumstances.

 

Shipping Costs

Shipping costs are calculated automatically at checkout based on your delivery address and the items in your cart. Free standard shipping may be available on qualifying orders — the exact threshold will be displayed at checkout.

 

Duties and Taxes

Customs duties and import taxes may apply depending on your country of delivery and the value of your order. Any such charges are determined by your local customs office and are not included in the price displayed at checkout. We recommend checking with your local customs authority for details before placing your order.

 

Order Tracking

Once your order is dispatched, you will receive a confirmation email containing your tracking number and a link to follow your shipment. If you have any questions about your tracking information or have not received a tracking email within 5 business days of placing your order, please contact us at buyekohbattleropes@gmail.com.

 

Incorrect Shipping Address

Please ensure your shipping address is correct before completing your order. If you notice an error after placing your order, contact us immediately at buyekohbattleropes@gmail.com. We will do our best to update the address before dispatch, however we cannot guarantee changes can be made once an order has been processed.

We are not responsible for orders delivered to an incorrect address provided by the customer at checkout.

 

Lost, Damaged or Delayed Packages

If your order has not arrived within the estimated delivery timeframe, or if your tracking information shows your order as delivered but you have not received it, please contact us at buyekohbattleropes@gmail.com. We will investigate the matter with our fulfilment and carrier partners and work to resolve the issue as quickly as possible.

Once a package is confirmed as delivered by the carrier to the correct address, responsibility passes to you as the recipient. We recommend ensuring someone is available to receive your delivery or that your shipping address has a secure location for parcels.

 

Faulty or Incorrect Items

If you receive an item that is faulty, damaged or different from what you ordered, please contact us at buyekohbattleropes@gmail.com within 14 days of delivery with a description and photographs of the issue. We will cover return shipping costs and offer a full refund or replacement in accordance with your statutory rights.

 

Contact Us

For any shipping enquiries, please contact our support team at buyekohbattleropes@gmail.com. We aim to respond within 1 business day.

Buy Ekoh · buyekohbattleropes@gmail.com · buyekohbattleropes.com